FAQ

We've compiled a list of frequently asked questions.
If you do not find the answer to your questions here, please contact our customer support at info@gabba-denim.com.

 

HOW DO I RETURN AN ITEM? 

To return an item, you must pack the item, together with a filled-out return form, and then drop it off with your desired shipping solution.

Please return the items to: 

 

Yab Yum Clothing Company ApS

Birkemosevej 16

6000 Kolding

Denmark

Once we have received the package, we will credit your money back to your used payment method within 3-5 business days.

You will receive an email confirming this.

Free GLS return labels will be provided to customers from the following countries: Denmark, Germany, Belgium, and Austria.

You can return items within 90 days. The returned items must be in the same condition as you received them. Items in unsuitable or used condition will be rejected and returned to you.

 

DO YOU OFFER FREE RETURNS? 

 We offer free returns to the following countries: Denmark, Germany, Belgium, and Austria.

 

I DIDN’T FIND A RETURN LABEL IN MY PACKAGE – WHERE DO I FIND ONE? 

If you live in Denmark, Germany, Belgium, and Austria, and didn’t find a return label in your package, please contact our customer support at info@gabba-denim.com.

FOR HOW LONG CAN I RETURN MY ITEMS?

You can return an item within 90 days.

 

WHEN DOES MY ACCOUNT GET CREDITED, AFTER I HAVE SENT AN ITEM BACK?

Once we receive the items at our warehouse, we will process the return, and you should have the money within 3-5 business days. You will receive an e-mail confirming the processing of your return.

If you did not receive your money within 5 business days, please contact customer support at info@gabba-denim.com.

 

WHAT INFORMATION DO I NEED TO ATTACH WHEN RETURNING ITEMS?

Please fill out our return form. It should be included in your shipment. If not, you can find it by clicking here.

 

CAN I EXCHANGE ITEMS FOR ANOTHER SIZE OR MODEL?

Yes – however, to ensure quick delivery, we ask you to return the unwanted size, and then place a new order online. 

 

I HAVE RECEIVED THE WRONG ITEM - WHAT DO I DO?

If there are any problems with your order or you received the wrong item, please contact us by mail: info@gabba-denim.com

I RECEIVED THE WRONG SIZE.

If there are any problems with your order or you received the wrong item, please contact us by mail: info@gabba-denim.com

THERE IS AN ERROR IN THE ITEM I RECEIVED - WHAT DO I DO?

If there are any problems with your order or you received the wrong item, please contact us by mail: info@gabba-denim.com

DO YOU HAVE A SIZE GUIDE? 

Yes, we do! 

You can find it by clicking here.

 

If you have further questions about sizing, please contact customer support at info@gabba-denim.com.

I LIVE IN NORWAY - WHAT KIND OF FEES CAN I EXPECT? 

All Norwegian orders include local taxes and duties paid, so there are no additional costs for you.

I DON'T LIVE IN THE EU - WHAT KIND OF FEES CAN I EXPECT?

Depending on residence country, you might be subject to extra shipping, handling and import fees.

DID MY ORDER GO THROUGH? 

You should receive an order confirmation shortly after placing your order. If you did not receive it, please check your spam folder. If you still haven’t received it after 24 hours, please contact customer support at info@gabba-denim.com.

I DIDN’T GET AN ORDER CONFIRMATION – WHERE CAN I FIND IT? 

You should receive an order confirmation shortly after placing your order. If you did not receive it, please check your spam folder. If you still haven’t received it after 24 hours, please contact customer support at info@gabba-denim.com.

I'M MISSING AN ITEM IN MY SHIPMENT.

If there are any problems with your order or you received the wrong item, please contact us by mail: info@gabba-denim.com

I HAVE NOT RECEIVED MY ORDER - WHAT DO I DO?

If there are any problems with your order, please contact us by mail: info@gabba-denim.com

CAN YOU DELETE MY ORDER?

Yes, we can delete your order if we didn’t ship it out yet. please contact customer support at info@gabba-denim.com, as soon as possible.